BigLucky Cookies Policy

At Big Lucky, we use cookies and similar tracking technologies to make your experience on our platform smoother, safer, and more personalised. This Cookies Policy explains what cookies are, how we use them, and how you can control them when you visit BigLucky. By continuing to use our website, you agree to the placement of cookies as described below.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow us to recognise your device, remember your preferences, and understand how you interact with our services. Here at BigLucky, we rely on cookies to keep our platform functioning correctly, to improve performance, and to deliver a more tailored gaming experience whenever you use big lucky slots, jackpots, or live casino games.

Why We Use Cookies

We use cookies for several important reasons connected to the operation of our casino biglucky website. Our goal is always to balance functionality with your privacy, and we only use cookies that serve a legitimate purpose in delivering our services.

• We use cookies to keep you securely logged in during your biglucky casino login session
• We use cookies to remember your language, currency, and display preferences
• We use cookies to analyse traffic and understand how players interact with our games
• We use cookies to detect and prevent fraudulent activity or unauthorised access
• We use cookies to measure the effectiveness of our promotional campaigns, including our welcome bonus and cashback offers

Types of Cookies We Use

Our Big Lucky platform uses several categories of cookies, each serving a distinct function. Below, we explain the main types you may encounter while browsing our site or using the biglucky casino app-style mobile browser experience.

Essential Cookies

These cookies are strictly necessary for our website to function properly. Without them, core features such as account login, secure transactions, and session management would not work. We at BigLucky cannot disable these cookies, as they are fundamental to providing our services safely and reliably. If you disable essential cookies through your browser settings, certain parts of our site, including the cashier and account areas, may become inaccessible.

Performance and Analytics Cookies

Our BigLucky team uses performance cookies to collect information about how visitors use our website. These cookies help us understand which pages are most popular, how long players spend on specific games, and whether our site is functioning as expected. We analyse this data anonymously and in aggregate, allowing us to continuously refine our offering, including our extensive selection of pokies, live dealer tables, and jackpot games.

Functionality Cookies

Functionality cookies allow our website to remember choices you have made, such as your preferred currency (NZD, EUR, USD, or supported cryptocurrencies), your language selection, or your region-specific version of the site. Thanks to these cookies, you don't need to reconfigure your settings every time you return to Big Lucky Casino.

Advertising and Targeting Cookies

We at BigLucky work with third-party advertising partners to promote our brand and offers, including our welcome bonus and cashback promotions. These cookies track your browsing activity across different websites and help us deliver advertisements that are more relevant to your interests. They also allow us to measure how effective our advertising campaigns are, and to avoid showing you repetitive or irrelevant ads.

Third-Party Cookies

Our site integrates services from trusted third parties, including payment processors, analytics providers, and game studios such as Play'n GO, Pragmatic Play, and Evolution Gaming. These partners may place their own cookies on your device when you interact with their embedded content on our platform. We do not control these third-party cookies directly, and we recommend reviewing the relevant third party's own cookie policy for further details.

How Long Do Cookies Last?

Cookies used across our BigLucky Casino platform fall into two broad categories based on their duration:

• Session cookies — these are temporary and are automatically deleted once you close your browser. We use session cookies primarily to maintain your login state during a single visit.
• Persistent cookies — these remain on your device for a set period, ranging from a few days to several months or longer, unless you delete them manually. We use persistent cookies to remember your preferences across multiple visits and to support features such as remembering your biglucky login details for a smoother return experience.

Managing Your Cookie Preferences

You have full control over whether you accept or reject cookies on our website. Most browsers allow you to manage cookie settings through their privacy or security menus. You can choose to block all cookies, accept only certain types, or delete cookies that have already been stored on your device.

Please note that if you choose to disable or block cookies, some features of Big Lucky may not function as intended. For example, you may be required to log in manually every time you visit, and certain personalised content, including bonus notifications or tournament updates related to our Spinoleague Challenge, may not display correctly.

How to Adjust Cookie Settings in Popular Browsers

• Google Chrome — Settings > Privacy and Security > Cookies and Other Site Data
• Mozilla Firefox — Settings > Privacy & Security > Cookies and Site Data
• Safari — Preferences > Privacy > Manage Website Data
• Microsoft Edge — Settings > Cookies and Site Permissions

Cookies and Your Personal Data

Some of the information collected through cookies may be linked to your personal account when you register or log in to BigLucky. We treat any personal data gathered through cookies in accordance with our separate Privacy Policy, which outlines how we collect, store, and protect your information. We never sell your personal data to third parties, and we implement appropriate security measures to protect the information we collect through cookies and other tracking technologies.

Mobile Browser Cookies

Since we do not offer a dedicated biglucky casino app for iOS or Android, our entire gaming library — including slots, live tables, and jackpot titles — is accessed through your mobile browser. Cookies play an equally important role here, allowing us to maintain your session, remember your preferences, and ensure consistent performance whether you're playing on desktop or mobile.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our own business practices. Whenever we make significant changes, we will update the "last modified" date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we use cookies across our platform.

Contact Us

If you have any questions about how we use cookies, or if you would like more information about our data practices, please reach out to our support team. You can contact us via live chat, available 24/7, or by emailing us directly at support@biglucky.com. We're always happy to help clarify any concerns you may have about your privacy while enjoying our games.

Big Lucky is operated by White Star B.V., a company incorporated under the laws of Curacao, holding license No. OGL/2023/159/0076 issued by the Curacao Gaming Control Board. Our commitment to transparency extends to every aspect of our operations, including how we handle cookies and personal data across all localised versions of our site.