BigLucky Privacy Policy

At Big Lucky, we value your trust and are fully committed to protecting your personal data. This Privacy Policy explains how we, as the operator of BigLucky, collect, use, store, and safeguard your information when you visit biglucky.com, create an account, or use our big lucky casino login to access your favourite pokies and live tables. By using our services, you agree to the practices described in this policy.

Who We Are

Big Lucky Casino is operated by White Star B.V., a company incorporated under the laws of Curaçao with registration number 153150, registered at Korporaalweg 10, Curaçao. We hold a valid license issued by the Curaçao Gaming Control Board (GCB) under license number OGL/2023/159/0076. Throughout this document, "we," "us," and "our" refer to White Star B.V. operating the casino BigLucky platform.

Information We Collect

When you register at Big Lucky, we collect personal information necessary to open and maintain your account, verify your identity, and process transactions safely. We may collect the following categories of data:

• We gather your full name, date of birth, email address, phone number, and residential address during registration.
• We record your payment details, including deposit and withdrawal information, when you use Visa, Mastercard, Skrill, Bitpay, Neosurf, Bitcoin, and other supported payment methods.
• We track your gaming activity, including your favourite big lucky slots, wagering history, and bonus participation, to improve our services and ensure fair play.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access your account through big lucky casino login.
• We store communication records when you contact our customer support team via live chat or email.

How We Use Your Information

We use the information we collect for several important purposes. Our Big Lucky platform relies on your data to verify your age and identity, comply with anti-money laundering regulations, and prevent fraudulent activity. We also use your data to process deposits and withdrawals, manage your welcome bonus and other promotions such as our 10% Cashback Weekend, and personalise your gaming experience across our library of more than 5,000 games.

Additionally, we may use your contact details to send you important account notifications, respond to support requests, and, where you have opted in, inform you about new promotions, tournaments like the Spinoleague Challenge, and jackpot opportunities available at BigLucky.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, keep you logged in during your session, and analyse how you interact with our platform. Our cookies also help us detect suspicious activity and protect your account from unauthorised big lucky casino login attempts. You can manage your cookie preferences through your browser settings at any time.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate BigLucky Casino, including:

• Payment processors that facilitate deposits and withdrawals, including e-wallet and cryptocurrency providers.
• Game providers such as Play'n GO, Pragmatic Play, NetEnt, and Evolution, who may receive limited gameplay data to operate their games correctly.
• Regulatory authorities, including the Curaçao Gaming Control Board, when required by law or license conditions.
• Fraud prevention and identity verification services that help us confirm your identity and protect our platform.
• Marketing and analytics partners who help us understand how players discover Big Lucky, including public review platforms such as Trustpilot, where you may choose to write a big lucky casino review or share feedback about your experience with us.

Data Security

We take the security of your personal data seriously. Our BigLucky systems use industry-standard encryption technology to protect your information during transmission and storage. We restrict access to your personal data to authorised personnel only and regularly review our security measures to prevent unauthorised access, alteration, or disclosure of your information.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and licensing obligations. Even after you close your account with us, we may retain certain records related to your transactions and gaming history for the period required under our license conditions.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. When you contact us, we will make reasonable efforts to honour your requests in accordance with applicable law. Your rights may include:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing of your data.
• You have the right to withdraw consent for marketing communications at any time.

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe.

International Data Transfers

As Big Lucky serves players across international markets, including Finland, Norway, New Zealand, India, and Canada, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfer is carried out with appropriate safeguards to protect your personal information.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal age of gambling in their jurisdiction, and in all cases, at least 18 years old. We do not knowingly collect personal information from minors. If we become aware that we have collected data from an underage individual, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or your experience with BigLucky, please reach out to our support team at support@biglucky.com. Whether you have a question about your big lucky bonus, need help understanding big lucky casino no deposit bonus eligibility, or simply want to know how we protect your privacy, our 24/7 live chat and email support are always available to assist you.